Company terms

1. Provider and role of the service

Oirak Move is operated by Oirak Solutions Oy, Finnish Business ID 3452206-9.

Oirak Move transmits quote requests, quotes and messages. The moving contract is between the customer and the moving company. Oirak Move does not perform the move or guarantee order volumes, the customer’s ability to pay or either party’s performance of its contractual obligations.

2. Company accounts and authority

The company is responsible for keeping its information accurate and up to date. Its representative confirms their authority to accept these terms and submit quotes on the company’s behalf.

Approval by the administrators is required to become a service provider. Oirak Move may request further information about the company, the representative’s authority and insurance. Approval is not a guarantee of the company’s work quality or financial standing.

Sign-in credentials are personal. The company must promptly report the end of a representative’s authority or suspected misuse.

3. Quotes and orders

The company is responsible for ensuring its quotes are accurate and deliverable. A quote must state the work included, the price or pricing basis, additional charges, the proposed date and validity. Consumer prices must include applicable taxes.

An hourly quote must state the hourly rate and estimated working time. The estimate is not a fixed total price and does not remove obligations under applicable law.

Preliminary quote selection and order confirmation are separate steps. A binding order is formed at the separate confirmation step in accordance with the information and terms presented to the customer.

A confirmed price, scope or date must not be changed unilaterally. Additional work must be agreed before it is performed. If the company can no longer fulfil an open quote, it must withdraw it promptly to the extent permitted by the quote terms and the law.

4. Performance, liability and insurance

The company is responsible for careful, professional performance and for its staff and subcontractors. It must hold the necessary permits, qualifications and insurance.

Responsibility for the customer’s property begins on receipt and ends on proper delivery at the agreed destination. The scope of liability is determined by the moving contract and applicable law.

The company must maintain appropriate insurance for the property transported. Material insurance limitations must be disclosed to the customer in advance.

The company handles complaints about its work, billing and damage. These terms do not restrict the customer’s mandatory statutory rights.

5. Fees and transaction data

Use of the service is currently free for the company.

Oirak Move records information such as quotes submitted, customer selections, confirmed orders and cancellations. The data is used to develop service quality, the value delivered to companies and commercial business models. It may also substantiate billing criteria agreed separately in the future.

Any fees, prices and billing criteria will be communicated in advance. Paid use requires the company to accept the relevant commercial terms. Use that was free will not be charged retrospectively.

6. Personal data and communication

Customer information may only be used to respond to the relevant quote request, perform the agreed work and fulfil related obligations.

Snooping on personal data, collecting it without authorisation or identifying customers or other users by bypassing service restrictions is prohibited.

Quotes, public questions, answers and their attachments must not contain contact details or information revealing the sender’s or company’s identity. This includes names, business identifiers, phone numbers, email addresses, websites, recognisable logos and information conveyed in disguised form. Such details belong in the designated profile fields.

Contact details become available at the stage specified by the service. This restriction does not prevent legally required disclosures or appropriate communication once the details are available.

7. Content, moderation and consequences

The company is responsible for the legality of its content and its rights to use it. Misleading content, fabricated reviews, harassment and circumvention of service functions or access restrictions are prohibited.

Administrators monitor compliance and may review quotes and public and private conversations to the extent necessary, for example to investigate misuse. Personal data processing is described in the privacy notice. This does not mean every message is reviewed in advance.

A breach may result in content removal, a warning, temporary suspension or, for serious or repeated breaches, account deletion.

The company will receive a reasoned notice of a restriction and an opportunity to respond. Termination of the service relationship normally requires 30 days’ notice. Immediate action may be taken in exceptional circumstances permitted by law.

8. Use of names and logos in marketing

Oirak Move and an approved company grant each other a free, non-exclusive right, for the duration of their contractual relationship, to use each other’s name and logo in marketing and references relating to the service.

Use must be appropriate, in good taste and consistent with any brand guidelines. It must not misrepresent the collaboration, a guarantee or endorsement, or damage the other party’s reputation. The logo’s appearance must not be materially changed without permission.

Ownership is not transferred. Either party may prohibit use in writing, after which use must cease within a reasonable period and no later than 14 days. Improper use must cease promptly.

9. Availability and limitations of liability

The service may experience interruptions due to maintenance, technical faults or external services. The company must also independently retain the contract and accounting records it needs.

Oirak Move is not responsible for inaccurate information provided by the customer or company, or performance of their moving contract. Oirak Move is responsible for its own conduct under applicable law.

These limitations do not cover damage caused intentionally or by gross negligence, or liability that cannot lawfully be limited.

10. Changes and governing law

Oirak Move reserves the right to develop the service and amend these terms. Changes will be notified by email at least 15 days in advance, or earlier where necessary. Exceptions to the notice period are governed by law.

The company may stop using the service before changes take effect. Ending access does not remove obligations relating to confirmed orders.

Finnish law applies, subject to mandatory provisions. The parties will first seek to resolve disputes through negotiation.