Customer terms of use
Updated 12 November 2026
These terms apply to customer accounts used to compare moving quotes on Oirak Move. Moving company representatives are covered by the company terms.
1. Service and provider
Oirak Move is operated by Oirak Solutions Oy (Finnish business ID 3452206-9) to connect quote requests, quotes and messages. Customers use the platform free of charge. You pay the moving company for the work and additional services you order.
2. Account and permitted use
Use the service only to compare, order and manage a genuine move and related services. Provide accurate account details and relevant moving information and keep them up to date. Use only your own account and protect your login details.
3. Prohibited conduct and content
Fake requests, harassment, spam, unauthorised data collection, attempts to obtain others’ personal information, impersonation, and unlawful or abusive content are prohibited. Do not publish other people’s personal information or material you have no right to use. Do not share your own or a company’s contact details in public questions, replies or attachments to bypass the platform’s process.
4. Quotes and confirming an order
Submitting a quote request does not oblige you to order a move. Review the price, scope, additional charges, date and validity. Selecting a quote provisionally and confirming an order are separate steps. Final confirmation creates a contract between you and the moving company on the terms shown in the confirmation. The moving company is responsible for carrying out the move. Statutory consumer rights, including any applicable right of withdrawal, remain unaffected.
5. Contact details and attachments
The order confirmation explains which contact details and moving addresses are shared with the selected company. Do not include personal information or exact addresses in a public request, questions or attachments. The privacy notice explains how personal data is processed and retained and describes your rights.
6. Moderation and restrictions
Authorised administrators may review quotes and public and private conversations as necessary to enforce rules, investigate abuse or maintain security. Not all content is reviewed in advance. Violations may result in a warning, a temporary restriction or, for serious or repeated violations, account deletion. We explain the reason and provide an opportunity to respond unless the law or an immediate security risk prevents this.
7. Availability and responsibility
We aim to keep the service working, but maintenance and faults may cause interruptions. Oirak Move does not guarantee a particular number of quotes, price or company availability. Keep your own copy of important order details. The provider’s liability is not limited where mandatory law prohibits a limitation.
8. Changes and resolving problems
Terms may be updated because of legislation, security or justified changes to the service. Material changes are notified in advance in the manner and within the period required by law. We request renewed acceptance in the service; changes do not alter an already confirmed moving contract. You can stop using the service if you do not accept new terms. Contact support first if there is a problem, and also contact the moving company about the move itself. Consumers may use consumer advisory services and the Consumer Disputes Board. Mandatory consumer rights remain unaffected.
Contact details
Oirak Solutions Oy · hannu (at) oirak.fi